Broke down for 6 MONTHS. What went wrong..

My rollback is FINALLY fixed and back on the road! In the end, it turned out to be a misdiagnosis and incorrectly installed O-ring that snowballed into a 6 month breakdown and caused a major financial hit for both my company and theirs. Everything with the original shop ended on bad terms and I’m sure both myself and them would be very happy to never see one of my trucks in that shop again. But once it all went up the ladder to the corporate end of TEC Equipment, they stepped up and offered to have me take it to their Coburg Oregon location to figure out what the problem was and get it taken care of.

I have nothing but great things to say about the Coburg TEC location, and if any of my trucks broke down again, I would gladly drag them 3 hours away over the mountain to have those guys handle the repair. They had the problem figured out in a day, great communication throughout, very knowledgable staff top to bottom, and they went to bat for me against their other location when they realized that the problems were caused by the previous repair attempt.
The corporate side of TEC was in full agreement with the guys in Coburg and we came to an agreement that we all thought was fair. It’s unfortunate that this whole situation happened in the first place, and if it would have been handled differently by the original shop it would have saved both my company and theirs tens of thousands of dollars. But in the end the situation happened, TEC stepped up and made it right, and I’m happy with the end result.

Be sure to check out our Patreon project where we use whatever it brings in in a month as our budget to help someone the following month! I was never a fan of the Patreon idea until I realized that I can use it to help others instead of myself, so I created the Patreon Project where we can all combine our efforts to make a real difference in people’s lives and make the world a better place! For as little as a dollar a month you can join the group of awesome people already on board and be vote to help steer the ship along the way!

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Check out some of our other videos!

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Posted on

March 11, 2024

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